Training Manager

Job description

DESCRIPTION

At Amazon we continually look for opportunities to invent on behalf of our customers helping them to find and discover virtually anything they want to buy online. To this end we are building a range of advertising products that enhance customer experience and are integrated with our core e-commerce platform. We have developed products that demonstrates Amazon's strength as a world class e-commerce platform and have integrated advertising into the shopping experience from first discovery to purchase.

The future of our business is compelling and we are focused on building a robust, innovative business enabling advertisers of all sizes. Our products range from e-commerce ads that integrate the power of familiar shopping features to visually stunning Kindle screensavers. We can reach customers on Amazon properties, both web and mobile, and across our ad platforms.

A strategically important part of our charter is to build a portfolio of self-service, cost per click advertising programs to enable all advertisers to engage with customers in relevant ways. Examples of products already in the market are Sponsored Products, Sponsored Brands and Stores. We are building a team who owns advertiser adoption and retention for Self-Service Performance Advertising (SSPA) programs. This team will have functional expertise in marketing, product, market analysis, advertiser academy and program management. Working directly with advertisers we will develop strong feedback mechanisms to inform and influence the product road-map.

As a Training Manager for SA team, you will help define your role working to identify controllable inputs which enable product teams to drive revenue and deliver an amazing customer experience. You will work closely with China-based advertisers who want to advertise their products on Amazon global websites and have direct responsibility for helping them optimize their advertising campaigns. Your day to day activities will change constantly as our business grows and you can expect to propose to create and establish programs that impact thousands of advertisers and build business cases to drive feature development with product and engineering teams. You can expect to work closely with the marketing and product teams on advertiser communication plans related to new feature launches and program changes. This is a critical role and your efforts will drive advertiser commitment, revenue growth and product improvements.
Responsibilities
· Create effective training contents based on deep understanding of advertisers insights and needs in each marketplaces(NA, EU and JP)
·Partner with sales teams, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines
· Work in a team of site trainers and coordinate, plan, deliver and facilitate workflow training modules including: new hire training, onboarding and continuing education sessions, product launch training sessions, seller connection sessions for SSPA, and other SSPA-specific training as needed.
· Manage comprehensive program plans for long term programs and drive execution of programs according to the plans.
· Interface with advertisers at all levels to collect VOCs, requirements and feedback, define objectives & deliver results.
· Present and lead conversations about projects, issues, solutions, and strategy to stakeholders and subject matter experts.
· Host and/or facilitate sessions to deeply understand specific learning objectives, skills, and behaviors globally and across specific markets, verticals and teams.
· Deploy metrics to track progress against program metrics and report on weekly, monthly, quarterly, and yearly progress.

Desired profile

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
• Undergraduate and/or Master's degree required or equivalent experience
• Minimum of 4 years professional sales, training or marketing related experience.
• Ability to work in fast-paced environment and resourceful in achieving success in the face of ambiguity
• Skilled in and can demonstrate experience with planning, creating, implementing, delivering online and offline marketing training programs
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees
• Attention to detail; prioritize multiple tasks simultaneously without sacrificing the ability to dive deep
• Written and verbal fluency in English and Chinese, as required to work with English and Chinese language
• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
• Comfort with travel (max 1-2 days/week )