Offers “Amazon”

Expires soon Amazon

Technical Writer

  • Seattle (King)
  • IT development

Job description



DESCRIPTION

Do you want to be part of a fun and exciting team, that's working on creating a brand new SaaS offering for enterprise customers?
The Product Mgmt - Tech Tax team at Amazon is buildingsuite of product offerings as service that will change the way Enterprises around the world manages tax compliancewithout compromising customer experience.

If you'd like to help us build a world-class, and disruptive customer productoffering, this is your chance to make history!

The Technical Writer / Technical Content Creator will create and own the team's content and keeps it current, relevant and available by coordinating its development, approval and release with the appropriate stakeholders.

Daily functions of this role include, but are not limited to:
· Establishing style guides to create clear and concise information to help our partners succeed.
· Collaborating with engineers, business development, and product managers to comprehend complex product features and make them both accessible and understandable to our customers through written tutorials, articles and video content.
· Drafting, editing, localizing, and maintaining editorial content, including help pages, and announcements for the SaaS offering.
· Participating in content management efforts, process development, and quality governance in support of team success.
· Proficiency with the technologies required to produce, edit, and publish training and educational content on portal (web and mobile), and also across the social media spectrum.
· This role may be called upon to represent the team during demos with our customers.
· This role will also produce and broadcast live stream demos to our customers.
The ideal candidate will be an experienced editor and writer, and have experience producing, editing and live streaming video which requires to be comfortable being on camera. Experience must also include program management, working with various stakeholders and subject matter experts and moving content from conception to production.

More than anything, this person is obsessed with educating our customers on how to use the product.

Responsibilities include:
· Establishing standards / style guide for technical writing.
· Writing tutorials and “How to” articles.
· Managing the content program and pipeline.
· Creating & maintaining video tutorials (record, edit, publish).
· Creating & maintaining customer driven courses and video modules.
· Creating & maintaining Train the Trainer courses.
· Live streaming demos and workshops (in person to private group of people, and YouTube).
· Establishing and maintaining Content strategy.
· Public speaking for live audience workshops and demos.
· Create quarterly webinars.

Desired profile



BASIC QUALIFICATIONS

· 5+ years of experience of technical editing/writing in a similar role.
· 2+ years of Agile development process and tools experience.
· 2+ years of experience working as part of a global team with remote colleagues.
· 3+ years experience and proficiency in video editing software (Premiere, Final Cut, or Camtasia).
· Strong HTML/XML skills.
· 3+ years as a technical writer, editor, or content strategist, with a focus on software or workflow applications.
· 3+ years of experience working with product and UI designers and writing UI text.
· Experience creating content for translation and localization.
· Experience with content management systems and SEO.
· Basic understanding of distributed systems.
· Basic understanding of AWS.

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