Technical Writer

Job description

DESCRIPTION

Description
Amazon's Global Workday Content Design team, part of HR, is seeking a Technical Writer to author and design employee-facing worldwide content, including: policies, frequently asked questions and answers (FAQs), user guides, and new-age standard operating processes (SOPs). This role is located remotely in Canada.

The Global Workday Content team owns the HR self-service strategy and ensures a consistent global user experience for all Amazon employees in Workday. We are a dynamic and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device. We use a variety of data sources to better understand customer needs and partner with global shared service teams to develop self-service solutions to help HR create a world-class experience for employees.
Key responsibilities
You will be responsible for authoring content specific to HR and work with local subject matter experts (SMEs) as needed. You will use our team style guide to create unparalleled global English content that is ready for localization to an international audience. You'll use your technical background to enable easy interaction with developers; and you have a demonstrated ability to deliver high-quality technical documentation that helps customers.

Your responsibilities as a technical writer include creating conceptual information, step-by-step procedures, and FAQs. You'll Interact directly with customers and use their feedback to improve the documentation dynamically, then update and publish your documentation on demand. Work with peer writers and editors to improve your writing and grow professionally as a technical communicator.
You'll be responsible for:
· Authoring personalized/relevant net new content in multiple CMS platforms.
· Evolve content by eliminating anything outdated, ensuring that content on all platforms is consistent, adds value to employees, answers their questions, and either provides a true self-service path or an escalation path that's current if no self-service is possible.
· Ensuring that all content created maps to the tenets of the content team. A successful candidate will be resourceful, customer-focused, and be a versatile resource flexible to work on multiple projects with aggressive deadlines.
· Navigating ambiguity with ease, and creatively overcome obstacles and turn challenges into opportunities.
· Actively seek feedback from all levels and work with other designers to raise the bar.
· Navigating with ease between developers, product teams, leadership, and most importantly the customer.

Desired profile

BASIC QUALIFICATIONS

· 3-4 years of professional technical writing experience
· Clear, concise documentation writing style with attention to detail
· Familiarity with Chicago Manual of Style and/or other style guides
· Demonstrated success at learning and explaining business processes
· Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment
· Proficient with Microsoft Office, and HTML
· Bachelor in English, or related field
· Experience writing for a help site
· Experience working directly with engineering teams on a product for a technical audience, such as developers, DevOps, IT professionals, engineers, or scientists
· Experience writing cross-product or cross-service content
· Experience rewriting content