Offers “Amazon”

Expires soon Amazon

Support Engineer, AWS Data Platform

  • Internship
  • Bengaluru (Bangalore Urban)
  • Energy / Materials / Mechanics

Job description



DESCRIPTION

AWS Data Platform is seeking a talented Support Engineer to own automating operational and business practices. You should be a self-starter with a bias towards independent problem solving. This will include identifying and resolving issues. You will be responsible for diving deep into the details of issues while developing solutions for our customers and services. You’ll drive prioritization of operational issues.

AWS offerings such as EC2, EBS, S3, ElastiCache, EMR, Aurora, and Redshift are massively scaled services that make up a critical piece of the internet. Data Platform processes trillions of events per month from AWS services such as these to provide bill generation, payment processing, fraud prevention, customer usage, and analytics to both AWS customers and internal users. Because we sit at the nexus of all AWS services, we work closely with other AWS teams to ensure our customers are provided with a great experience. This role is an excellent opportunity to join Amazon's world class technical team in Bangalore, India working with some of the best and brightest engineers and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

Our Support Engineers focus on:
· Investigating new ways to improve operations and defining new solutions to solve technically complex cloud issues for our customers
· Validate system changes including running manual and automated end-to-end test cases
· Investigating system variances about to affect major services worldwide
· Diving deep into service interdependencies and region specific configurations to find the root of a problem about to affect an entire nation
You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to test, operate, and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are passionate about cloud technology and believe that world class service is critical to customer success.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages and customer issues. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

PREFERRED QUALIFICATIONS

· Experience supporting a 24x7 Internet-oriented production environment
· Demonstrable expertise around specifying and utilizing system health, performance monitoring tools, and software management tools for 24x7 environments
· Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex systems
· Excellence in technical communications with both technical and non-technical peers
· Strong sense of ownership and drive
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Desired profile



BASIC QUALIFICATIONS

· Bachelor’s in Information Technology, Systems Engineering, or related field or relevant work experience.
· 3+ years of experience in Database Systems, Data Engineering, DevOps or Site Reliability Engineering.
· 3+ years of experience with focus in areas such as data systems, network, and/or application security.
· 3+ years of experience with web protocols and Linux/Unix tools .

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