Shared Optimization Services Associate

Job description

DESCRIPTION

Amazon's Workforce Staffing (WFS) team has an immediate opening for a Shared Optimization Services (SOS) Associate. The SOS team is responsible for the centralization and automation of manual tasks required to hire our hourly workforce. You will perform administrative, repeatable tasks on a daily basis as well as perform quality audits of our outsourced vendor also performing administrative, repeatable tasks.

Responsibilities Include:
· Manage and own daily tasks from start to finish
· Escalate issues with either the process or tools required to complete the tasks
· Perform quality audits of our outsourced vendors
· Facility reporting and communications to our broad team (including leadership)
· Apply good judgement to ambiguous scenarios when the path ahead is not clear
· Think big to drive process and product improvements on behalf of WFS and our candidates
· Be a liaison between our field teams and our centralized support services

PREFERRED QUALIFICATIONS

· Experience with shared services models
· VBA or Macro Exeperience
· Technology experience (like Robotic Process Automation)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree
· MS Office experience, including ability to independently use Excel formulas
· Ability to work a flexible schedule - we operate 7 days a week