RME Dematic Learning Ambassador

Job description

DESCRIPTION

· This position requires up to 80% Travel. When not traveling, Learning Ambassador will work from assigned home site.

Reliability, Maintenance, and Engineering (RME) is hiring for Dematic Learning Ambassadors to join the RME Technical Learning Team! At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

We continue to develop technical courses, skills-based training, practical exercises and assessments for our Maintenance teams who maintain equipment within our Fulfillment, Transportation, and Global Specialty Operations (GSO) centers. We have adopted a blended approach by mixing both instructor-led, web-based and skills-based (practical hands-on) methods of delivery.

Key Responsibilities:
· Travel to sites to deliver technical training on MHE Assets
· Develop training plans for service technicians
· Administer LMS tasks such as schedule sessions, register participants and instructor resources
· Partner with learning strategy team to preserve consistent program experience for all learners through defined curriculum, milestones, and interactions
· Develop and document workflows and processes
· Provide content and class feedback to learning strategy team to drive improvements
· Coordinate local logistics
· Ensure conducive learning environment and facilities
· Mentor technicians by motivating, providing guidance and directions to help them achieve their goals
· Develop and maintain good working relationships across all levels in the organization
· Provide enriched feedback to enhance individual performance
· Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
· Travel up to 80%
· Ability to perform the following tasks with or without reasonable accommodation:
o Lift and move totes up to 49 pounds each
o Regularly bend, lift, stretch, and reach both below the waist and above the head
o Occasionally push and pull wheeled dollies loaded with products up to 100 pounds during site visits
o Engage in full manual dexterity in both hands and wrists
o Walk in the FC and around area with great frequency; facilities are over a quarter mile in length
o Climb ladders and gangways safely and without limitation
o Work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
o Stand/walk during shifts lasting up to 12 hours

PREFERRED QUALIFICATIONS

· 1+ years of experience in a training role, preferably technical training
· Experience with developing training documentation (lesson plans, procedures, reports, etc.
· 2+ years of demonstrated Adult Learning and Curriculum Design/Improvement experience
· Degree from a vocational school or college with a focus in the Mechanical or Electrical field
· Ability to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.
· 4 year apprenticeship or equivalent experience in the Mechanical or Electrical field
· Ability to manage, lead, and influence others on the team
· Demonstrated ability to multi-task and prioritize many different projects and workload
· Ability to work independently
· Ability to communicate effectively, (written and verbally) with peers, management, contractors and vendors
· Highly self-motivated and customer-centric
· Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians

#RMEL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us

Desired profile

BASIC QUALIFICATIONS

· High school or equivalent diploma
· Experience in the following areas:
o systems and
o and electronic principles
o and reading
o Knowledge of programs
o Preventative maintenance procedures
o Industrial
o Industrial
o Industrial Electronics
o PLC programs
o Industrial literacy
o Knowledge of N.E.C.