Ring Retail Store – Key Holder (Brea, CA)

Job description

DESCRIPTION

As a member of the Ring field team, the Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are adhered to consistently when the leadership team is not on duty or unavailable on the sales floor. The Key Holder will supervise all employees and oversee sales, create a positive customer experience, merchandise handling when appropriate and all operational functions to ensure accuracy and compliance with company procedures.

Responsibilities
· Business Results: Working together with the team to meet and exceed sales goals. Supporting the leadership team by maintaining a clean store. Opening and closing the store following proper procedures and other duties as assigned by the leadership team.
· Customer Centric: Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Ensures the team executes operational excellence through a customer centric mindset. Handling customer situations with a solution-based mindset.
· Ring Leader: Represents the brand and passionate about Ring, our customer and our product. Provides technical support and helps navigate troubleshooting questions and issues. Knowledgeable about the competition, partner integrations and an expert on every current Ring product to positively impact business. Understands the competitors and supports excellent tenant and community relationships. Upholds high quality store experiences for the internal and external customer.
· Accountable: Ensuring data integrity procedures are followed. Following all company policies and ensuring all policies, standards and procedures are maintained and followed in a consistent manner. Holds team and self-accountable to all Ring Inc. standards of performance.

Desired profile

BASIC QUALIFICATIONS

· 1+ years of experience working in a retail store environment within consumer electronics space
· Experience partnering with the leadership team on operational matters
· Experience handling customer situations
· Knowledgeable on current Ring products and similar products in the market
· Available to work evenings and weekends. Work hours will be based on business needs, including evenings and weekends
· Ability to lift up to 30 lbs with or without reasonable accommodation