Ring Retail Store – Assistant Manager (Brea, CA)

Job description

DESCRIPTION

As a member of the Ring field leadership team, the Assistant Manager is responsible for supporting the Store Manager and/or Key Holder in creating conditions for success in all aspects of their store's business, including sourcing and training all Sales Associates; executing store strategy to deliver sales results, and creating a compelling customer centric experience for neighbors as they learn, shop and get support for their Ring devices. The Assistant Manager supports the Store Manager and Key Holder in sharing the vision for the store, communicating in a way that each employee is aware of their contribution to the store's success. The Assistant Manager will supervise all employees and oversee sales, create a positive customer experience, merchandise handling when appropriate and all operational functions to ensure accuracy and compliance with company procedures.

Responsibilities
· Business Results: Supports the inspiration of the team to achieve results and perform at a high level. Drives productivity of the team. Monitors labor to maximize productivity, optimize traffic and achieve sales goals. Contributes and supports the implementation of marketing and promotional strategies that deliver results.
· Customer Centric: Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Fosters a healthy and productive environment where employees can maximize their potential. Ensures the team executes operational excellence through a customer centric mindset. Handling customer situations with a solution-based mindset.
· Ring Leader: Represents the brand and passionate about Ring, our customer and our product. Provides technical support and helps navigate troubleshooting questions and issues. Knowledgeable about the competition, partner integrations and an expert on every current Ring product to positively impact business. Understands the competitors and supports excellent tenant and community relationships. Upholds high quality store experiences for the internal and external customer.
· Accountable: Ensuring data integrity procedures are followed. Following all company policies and ensuring all policies, standards and procedures are maintained and followed in a consistent manner. Holds team and self-accountable to all Ring Inc. standards of performance.

Desired profile

BASIC QUALIFICATIONS

· 1+ years of experience working in a retail environment
· 1+ years of experience with general home networking using iOS and/or Android operating systems or experience working with Ring products
· Experience partnering with the leadership team on operational matters
· Experience handling customer situations
· Knowledgeable on current Ring products and similar products in the market
· Available to work evenings and weekends. Work hours will be based on business needs, including evenings and weekends