Program Manager - Training Management

Job description

DESCRIPTION

Amazon's Engineering Excellence (EE) group drives adoption of new technical and leadership skills across Amazon's engineering community. We provide Amazon engineers the information they need to build the products and services that delight customers. We are looking for a talented program manager to join our team. Our team manages training, recruiting and maintaining a large group of volunteer SME trainers. We own the end-to-end customer experience for both trainers and students.

The ideal candidate will have a passion for the learning space, customer obsession, and desire to streamline processes. This is an excellent opportunity for someone who is passionate about working with customers and is motivated by scaling programs to help thousands of other people develop their careers. This role is key to ensuring our customers have a great experience with EE content. You will be part of the team that owns technical and leadership development of technical employees worldwide. We run programs that help onboard technical hires and support them throughout their careers at Amazon.

Core Responsibilities:
* Collaborate with the EE team to recommend training delivery workflow and system improvements. (Process improvement)
* Collaborate with EE Program Owners to provide recommendations based on local customer and logistics.
* Run training operations from, scheduling rooms, employee registration, and trainer scheduling to evaluation of training events.
* Setup sessions and manage data in Amazon's Learning Management System (LMS).
* Ensure effective communications and issue resolution with students before, during, and after training.
* Identify issues early and escalate to appropriate teams in EE or external to the team.
* Manage physical and virtual classroom experiences for Amazon's internal technical talent.
* Contribute to the evolution of Engineering Excellences internal train-the-trainer program, by recruiting, managing, and coaching hundreds of volunteer SME training facilitators.
* Organize train-the-trainer sessions for new facilitators.
* Work with managers across different business groups to influence them to address customer pain points.
* Report on program metrics, tracking training attendance, and customer feedback. Suggest improvements for program owners.
* Work with admin and event support teams to create positive training experience for students.
* Execute engagement activities with trainers and stakeholders/local leaders.
* Assist in putting together corrective actions and experimenting with new initiatives to raise the bar on training programs.
* Understand customers in the location you support and have the ability to analyze Excel data to make training recommendations.

Desired profile

BASIC QUALIFICATIONS

3+ years of program management experience
* Demonstrated ability to improve programs and improve processes
* Ability to work independently
* Microsoft Office, specifically experience with Outlook calendaring, Excel, and SharePoint
* Strong oral and written communication skills
* Analytic skills and ability to use data to make decisions
* Demonstrated track record of delivering a great customer experience
* Ability to travel internationally 0-1 times/year; domestically 1-3 times/year
* Bachelor's degree