Principal PM, Flex Pricing

Job description

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

As the Principal Product Manager of the Flex Pricing team, you will own developing and driving the pricing strategies that will motivate our delivery partners to get every last package to our customers, on time, and with a smile. Your team will be responsible for the development and optimization of the tools used to plan for and manage real time pricing for the Flex program. You will use your analytical and strategic strengths to define, execute, and deliver operational elasticity and OpEx by developing new models, building new processes, and making step changes toward greater transparency, scalability, and automation. To achieve your goals, you will work with functions that cut across the organization; including data science, technology, operations, and customer service. You will motivate great people to move fast toward your north star vision, while remaining nimble and showing great bias for action in a quickly evolving last mile delivery channel. If this sounds like an exciting fit for you, come join us and make history!
Some of the key job functions of the Principal PM are:

Team Leadership:
· Directly manage the program, product, and business intelligence team responsible for base and surge pricing modeling, execution, and automation.
· Be the leadership expert for Flex pricing and earn the trust of senior leadership from your strategic direction and measurable improvements.
· Work closely with finance, marketing, capacity management, data science, engineering, and program management on all strategic pricing initiatives.
· Support new product and program launches including working with other programs and product management team leaders that wish to leverage Flex as a last mile solution.
· Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.
Think Big
· Develop a global north star vision for pricing, align with senior leadership, and drive your team, and supporting teams, to achieve that vision.
· Define creative, high quality, simple project roadmaps based on team strategy and vision.
Invent and Simplify
· Improve key system inputs to achieve highly automated driver fill rates and enable the function to go 'hands off the wheel'.
· Develop and analyze operation dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions.
· Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals
Deliver Results
· Optimize the balance between delivery quality and cost with our most powerful lever for generating labor volume.
· Drive improvement in capacity availability and driver pool efficiency by ensuring that we make efficient pricing decisions.
· Lead projects from initial development to implementation that will streamline pricing systems and processes and drive operational improvements.
· Create performance analyses on a day-to-day basis that provide actionable insights to audit and optimize our pricing strategy and execution.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree or higher, Economics or Business preferred
· 10+ years of professional experience
· 5+ years of operational planning, pricing elasticity modeling, and/or forecasting experience
· 3+ years people management experience
· Excel proficiency, SQL base knowledge, experience with very big data.
· Strong analytical and quantitative skills with the ability to use data and metrics to back-up assumptions, make recommendations, and drive actions.