Operations Supervisor

Job description

DESCRIPTION

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Area Manager (AM) to highlight and rectify issues as they arise.

Tasks and Responsibilities
- Shift: Wednesday to Saturday from 12:00-22:30
· Help support daily management of department duties
· Assign work to associates as required/needed to support workflow and daily production KPIs/goals
· Conduct the daily team brief to all associates
· Support Operations Manager and Area Manager in training and upskilling new associates
· Support the Area Manager with tracking, trending and reporting of departmental metrics by associates (intent is the sharing of information)
· Support the Area Manager in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
· Tracking, reporting, maintenance of hours and schedules
· Review and update Standard Operating Procedure (SOP) documents as required
· Follow up and solve process-related area issues as required
· Improve flow of product through FC
· Identify and address safety hazards within the work environment
· Enthusiastically participate in safety initiatives
· Fully understand workflow, daily production goals, and number of Associates present each day. Be accountable for knowing their location at all times.

Desired profile

BASIC QUALIFICATIONS

Qualifications and Skills · Excellent communication skills (written & verbal)
· Previous management experience
· Must be willing to work flexible schedules / shifts
· GCSE Maths & English, grade C or above (or qualification equivalent)
· Meets or exceeds departmental production KPIs/goals
· Role model for safe work behaviours
· Demonstrated problem solving & analytical skills
· Willingness to train and learn new skills
· Coach and mentor others to succeed
· Lead by example
· Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment
· Able to work weekends and provide overtime support (AM & PM)