Operations Analyst

Job description

DESCRIPTION

Amazon Web Services (“AWS”) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. AWS Business Technology & Solutions (BTS) is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing and Support teams within AWS.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented Operations Analyst to own the creation and processing of EC2 Reserved Instance transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key Responsibilities
· Process Reserved Instance purchases and modifications
· Occasionally act as escalation point for Reserved Instance requests and issues
· Quickly determine root causes and communicate appropriately to internal stakeholders
· Vocally self-critical to allow for self-correction of errors
· Communicate effectively across all related channels to ensure transparency of process
· Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree
· 2+ years of relevant professional experience
· Excel skills (Pivot Tables, VLookups)
· Experience working a queue of requests and meeting SLAs
·Existing knowledge and understanding of AWS Reserved Instances and tooling