Operations Admin Assistant

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as an Ops Admin in one of our North America Fulfillment Centers.

The Ops Admin role is a hands-on role that provides Human Resources support to our fulfillment centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Successful candidates will be responsible for:

· Driving a positive and engaged associate base by participating in and communicating engagement activities and other employee relations related tasks
· Escalating appropriately to the HRA or Sr. HRA team when discrepancies or escalations arise with associate interactions such as LOA, accommodations, or other employee relations issues
· Supporting the HR team with new hire orientation by helping with necessary I-9 and paperless new hire employment documents, assigning and maintaining lockers and ensuring accurate timekeeping for those new hires
· Assisting associates within the FC for access to HR services including guiding them through self-service options, when applicable and submitting trouble tickets on associates behalf, if needed as well as clearing trouble tickets assigned to the site
· Partnering with HR and Managers on NACF Policy and Procedure to help drive productivity, quality and safety including coaching and corrective action, recommendations including termination and monitoring for delivery
· Posting productivity rates for associates quarterly to help them meet daily goals
· Auditing time cards to communicate hours worked by associates to comply with Amazon standards for max time worked per day and week, clearing exceptions and researching, correcting and communicating attendance trends for unexcused absences for hourly associates and communicating that information to managers for follow up
· Scrubbing rosters for associates with zero hours, monitoring the attendance hotline and researching individual time cards to maintain a clean roster
· Following up on vacation approval requests as required
· Submitting requisitions and ordering SWAG, supplies and other items for on-site events through COUPA to maintain appropriate inventory
· Updating and communicating overtime through hotlines, visual postings and trackers when necessary including executing Call Em Alls to associates
· Ability to learn and navigate internal Amazon systems as resources to execute overall job duties

Additional responsibilities may also include:
· Assisting on the floor when needed during seasonal peak times or based on business needs
· Acting as a communication coordinator within an FC which may entail updating visual communications, ACID TV displays and creating weekly newsletters
· Conducting HR Gembas or Champion for the Associate Interviews
· Assisting managers with completing investigations by taking witness statements or making recommendations
· Creating reports and assisting operations with research and analysis of trends with attrition, attendance, unpaid time, roster management
· Using People Portal, People Insight or HRBI reports to research and analyze data to impact HR metrics and working on projects geared toward impacting HR metrics such as attrition and attendance

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as an Ops Admin in one of our North America Fulfillment Centers.

The Ops Admin role is a hands-on role that provides Human Resources support to our fulfillment centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Successful candidates will be responsible for:

· Driving a positive and engaged associate base by participating in and communicating engagement activities and other employee relations related tasks
· Escalating appropriately to the HRA or Sr. HRA team when discrepancies or escalations arise with associate interactions such as LOA, accommodations, or other employee relations issues
· Supporting the HR team with new hire orientation by helping with necessary I-9 and paperless new hire employment documents, assigning and maintaining lockers and ensuring accurate timekeeping for those new hires
· Assisting associates within the FC for access to HR services including guiding them through self-service options, when applicable and submitting trouble tickets on associates behalf, if needed as well as clearing trouble tickets assigned to the site
· Partnering with HR and Managers on NACF Policy and Procedure to help drive productivity, quality and safety including coaching and corrective action, recommendations including termination and monitoring for delivery
· Posting productivity rates for associates quarterly to help them meet daily goals
· Auditing time cards to communicate hours worked by associates to comply with Amazon standards for max time worked per day and week, clearing exceptions and researching, correcting and communicating attendance trends for unexcused absences for hourly associates and communicating that information to managers for follow up
· Scrubbing rosters for associates with zero hours, monitoring the attendance hotline and researching individual time cards to maintain a clean roster
· Following up on vacation approval requests as required
· Submitting requisitions and ordering SWAG, supplies and other items for on-site events through COUPA to maintain appropriate inventory
· Updating and communicating overtime through hotlines, visual postings and trackers when necessary including executing Call Em Alls to associates
· Ability to learn and navigate internal Amazon systems as resources to execute overall job duties

Additional responsibilities may also include:
· Assisting on the floor when needed during seasonal peak times or based on business needs
· Acting as a communication coordinator within an FC which may entail updating visual communications, ACID TV displays and creating weekly newsletters
· Conducting HR Gembas or Champion for the Associate Interviews
· Assisting managers with completing investigations by taking witness statements or making recommendations
· Creating reports and assisting operations with research and analysis of trends with attrition, attendance, unpaid time, roster management
· Using People Portal, People Insight or HRBI reports to research and analyze data to impact HR metrics and working on projects geared toward impacting HR metrics such as attrition and attendance

Desired profile

BASIC QUALIFICATIONS

· High School diploma or equivalent
· Administrative experience such as data entry, managing data driven reporting, or ownership of detailed processes
· Computer experience, specifically with the Microsoft Office suite (Excel, PowerPoint, Word)
· Ability to work night and weekend shifts as Amazon is a 24/7 environment and shifts may change due to business needs