Offers “Amazon”

Expires soon Amazon

KDP Support Analyst,FR

  • Cape Town, SOUTH AFRICA
  • IT development

Job description



DESCRIPTION

1. Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read. Responsibilities:

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· Process and respond to emails and phone calls received from publishers
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· Respond to queries sent to the KDP forums
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· Investigate payment concerns brought up by customers
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· Route payment concerns to Accounts Payable
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· Reprocess stuck books through the system
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· Route issues and bugs that need engineering expertise to the development teams
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· Maintain and improve a knowledge base with unique vendor requests and their solutions
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· Work on developing responses for common questions
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· Work with operations manager in documenting process flows

Desired profile



BASIC QUALIFICATIONS

2. Basic Qualifications
· Must be eligible to currently live and work in SA
· Fluent in French and English
· Excellent written and verbal communication skills.
· Demonstrated experience of 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
· Flexibility to work in a shift environment that includes weekends

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