KDP Support Analyst DE

Job description

DESCRIPTION

Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

Responsibilities:
· Process and Respond to emails and/or phone calls received from publishers in English and German
· Reprocess stuck books through the system
· Route issues and bugs that need engineering expertise to the development teams
· Maintain and improve a knowledge base with unique publisher requests and their solutions
· Work on developing standard responses for common questions
· Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers

Desired profile

BASIC QUALIFICATIONS

· Proven English and German verbal and written fluency skills
· Demonstrated verbal and written communication skills with external/internal parties
· Proven ability to understand complex issues
· Work on developing personalized responses for publisher questions.
· Should be willing to work in night shifts and over the weekends
· Should have B2.2 certification or bachelors or advanced diploma in German