Jr. HR Support Advisor

Job description

DESCRIPTION

Come join the HR Support team and make a difference for the global HR Community at Amazon! The Employee Services organization is recruiting for a Jr. HR Support Advisor. Jr. Advisors provide help to the HR Community through case management, drive issues to resolution and identify pain points that drove inquiries to the HR Support team in the first place.

This role requires relentless customer advocacy, coordination with multiple teams to identify root cause, and excellent problem solving skills. Jr. Advisors must also tactfully push back when necessary, set appropriate expectations around urgency and expected time to resolution, question what is being asked or suggested to determine they have found the best solution, and promote self-service as appropriate.

A successful Jr. Advisor will take their issue management one step further, identifying the pain points and paper cuts associated with their cases and driving those improvement opportunities forward. Jr. Advisors play a key role in recognizing trends related to defects and service delivery gaps and collaborating with key service teams to ensure the problem does not happen again.

Specific job responsibilities

· Provide guidance on HR operational processes and policies via case management.
· Manage contacts from the HR community and follow each issue through to resolution. This support includes collaboration with internal Employee Services operational teams to solve problems quickly and effectively.
· Use judgment to make recommendations in the absence of clear guidance.
· Use judgment to determine when issue complexity or sensitivity warrants escalation to an HR Support Advisor
· Provide recommendations for improving the employee and HR experience based on data.
· Listen, know, and understand the voice of the HR customer and represent that to other teams and groups when necessary.
· Remove barriers and bridge gaps between HR support and the employee experience.
· Flag pain points and make recommendations to improve associated services and content. Identify opportunities for quick wins and drive those forward.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree or equivalent experience
· 1+ years HR experience in HR shared services and/or center of excellence