IT Support Technician

Job description

DESCRIPTION

If you have passion, you can excel at Shopbop | East Dane, part of the Amazon family of companies. We have an immediate opening for an IT Support Technician in our Fulfillment Center. The successful IT Support Technician will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. The IT Support Technician position is the first level of support for the operations of the Fulfillment Center and becomes the voice and face of the IT department to our customers.

Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center, managing multiple customer requests simultaneously. This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. IT Support Technicians have the ability to move up 50lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation. IT Support Technicians are also responsible for the RMA and repair process for all devices under warranty. IT Support Technicians are also expected to participate in learning new technologies and career development opportunities as presented in an effort to progress to higher level positions within the IT network. The position will also require supporting of multiple buildings around the area as well as potentially supporting customers remotely.

Desired profile

BASIC QUALIFICATIONS

· Knowledgeable of set up and installation of computer and networking equipment.
· Experience maintaining laser printers
· Experience in Microsoft Office applications as well as Windows Operating Systems, Linux, or Cisco
· High school diploma or equivalent
· Authorization to work in the U.S. without sponsorship
· Willingness to work flexible shifts and scheduling including nights, weekends, and holidays