Wide Area Network Support Engineer

Job description

DESCRIPTION

The role is based in Prague: Praha 8-Invalidovna, corporate office.

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon, one of the top 100 companies in the United States, has an immediate opening for a IT Support Engineer (Senior Technician) in our IT team. Fulfillment Centers handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations teams in resolving technical problems within the Fulfillment Centers that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Centers and serves as a resource to Technical Support Technicians while also acting as a representative of the IT to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.
· Understanding of Carrier Data Networks operations and troubleshooting
· Experience in working with or directly for Internet Service Providers (ISP)
· Cisco CCNA certification
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Proven ability to work successfully with limited supervision

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Desired profile

BASIC QUALIFICATIONS

· High School diploma or equivalent
· Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Experience communicating verbally and in writing with peers, management, contractors and vendors
· Willingness to work flexible shifts and scheduling including weekends and holidays