IT Support Engineer I

Job description

DESCRIPTION

Amazon's IT Support Services group is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful IT Support Engineer will be customer focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity. They will be committed, flexible, willing to travel, and have demonstrated the ability to maintain high levels of productivity with minimal supervision. They will demonstrate strong initiative and have the ability to learn quickly.

PURPOSE OF THE JOB:
This is a technical position where the successful individual will be required to to find solutions to problems, implement new and challenging standards whilst holding to the highest bar with regards quality and technical expertise. The ability to build productive relationships with colleagues and customers at remote sites around the world will make you successful in this role as will patience and a sense of humour.
This position requires hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software application and O/S support experience (including installation, configuration and troubleshooting) along with AV/VC knowledge. In short have hands-on experience supporting all levels of IT infrastructure whether on Windows, Linux/Unix and Macintosh platforms and including wired and wireless networking.

PREFERRED QUALIFICATIONS

Candidate should hold appropriate professional qualifications relating to Microsoft, Linux or Cisco and be able to meet the basic qualification requirements.

Desired profile

BASIC QUALIFICATIONS

To be successful in this role you must by thoroughly comfortable with Windows and Unix operating systems and their operation in a large scale environment. Other qualifications include:
· Strong Windows Skills, with Unix/Linux knowledge being advantageous.
· Vendor and Technical Qualifications, or appropriate work based experience
· Experience with ticketing, helpdesk, and issue resolution in line with customer facing SLAs
· Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
· Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations.
· Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
· Ability to travel, with driving licence and transport advantageous.