Offers “Amazon”

Expires soon Amazon

IT Support Engineer I

  • SINGAPORE
  • Bachelor's Degree
  • Design / Civil engineering / Industrial engineering

Job description



DESCRIPTION

Amazon, one of the top 100 companies, has an immediate opening for an IT Support Engineer in our Fulfillment Center. IT Support Engineer is a role within Amazon's Global IT organization who is responsible for IT Operations in Amazon Fulfillment Centers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

A successful IT Support Engineer will need to utilize his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. He/She should be a solid team player with proven individual track record as he/she will be the first level of support for the operations of the Fulfillment Center and becomes the voice and face of the IT department to our customers.
Our team approach is seeing no job is too small and no challenge is too big! Responsibilities include:
· Manage multiple customer requests simultaneously.
· Allocation and maintenance of IT equipment throughout all Amazon Fulfillment Center sites in Singapore. This includes asset management and repair process (RMA).
· Troubleshooting of all IT end user equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
· Basic troubleshooting of server and network equipment such as network switches, file servers, and other backend devices.
· Manage escalations to next level of support if necessary
· Expected to participate in learning new technologies as a part of career development opportunities.

Desired profile



BASIC QUALIFICATIONS

· Bachelor Degree or equivalent
· Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, and/or Cisco IOS (CLI)
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Understanding of IT operations concept such as change management window execution and trouble ticketing
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
· Ability to move heavy items (up to 50 lbs)
· Ability to stand and walk for 10-12 hours per day
· Willingness to work flexible shifts and other scheduled timing according to work requirement if need be(ie. including nights, weekends, and holidays)
· Authorization to work in the Singapore without sponsorship

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