IT Support Engineer

Job description

DESCRIPTION

アマゾンは「地球上で最もお客様を大切にする企業であること」というビジョンを実現するために、常にお客様のことを第一に考え、チームで働くことが出来る方、オーナーシップを持ち、日々の仕事に情熱を持って 取り組んでいただける方を求めています。

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

勤務地：東京

職務内容

ITサポートチームに所属し、アマゾンジャパン本社オフィスにおいてアマゾン社員へのITサポート提供、並びにITインフラストラクチャの管理を行います。

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Tokyo. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
· Windows/Mac OS deployment and support
· User hardware/software/peripheral support
· Remote Support
· LAN troubleshooting and support
· Systems administration
· IT Project Management Support
· Hardware procurement and asset management
· Creating and maintaining documentation
· Mentoring and handling escalations from junior technicians
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

PREFERRED QUALIFICATIONS

· Bachelor's degree in Computer science or IT related field
· Industry training such as Microsoft MCSE, MCITP
· Experience with Cisco IOS (CLI) or Cisco certification
· Advanced Linux systems administration skills / certification
· Experience with scripting, programming, or SQL
· Experience with project management
· Experience with data cabling / computer facilities maintenance
· Experience with server administration (Windows or Linux)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/jp/

Desired profile

BASIC QUALIFICATIONS

· Excellent Japanese and English language skills.
· 5+ years hands-on IT/Technical Support experience.
· Experience supporting Microsoft Windows 10 and Macintosh OS 10.7 or later
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Proven skills in remote troubleshooting, PC repair, troubleshooting, deployment, and liquidation
· Proven ability to work successfully with limited supervision
· Proven ability communicating verbally and in writing with peers, management, contractors and vendors
· May require lifting or carrying desktop computers up to 25 lbs
· Some on call responsibilities are required
· Some exposure with Linux or Unix
· Willingness to work flexible shifts and scheduling including nights, weekends, and holidays