Instructional Designer

Job description

DESCRIPTION

The TRON team is an initiative which partners with the Amazon Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America. The TRON technology enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor
model and allow humans to perform just those portions of a task that require higher order cognitive ability.

TRON team is seeking an experienced customer-obsessed Instructional Designer who will be responsible for overseeing training delivery, instructional development and knowledge assets. Your work will creatively use instructional design, learning methods, videography, and appropriate technologies to enhance learning and engage learners through blended learning solutions.

You are comfortable multi-tasking in a fast-paced, ever-changing environment. You understand adult learning in addition to being a creative and analytical problem solver with a passion for excellent customer service. You are also willing to roll up your sleeves and do what it takes to get the job done while insisting on the highest standards.

KEY RESPONSIBILITIES

• Assess, develop and implement innovative networked learning solutions that assist the business to meet strategic initiatives and future growth
• Be hands-on; work directly with development teams and stakeholders to produce extraordinary training content and agile eLearning solutions
• Determine the proper blend of learning solution that reinforces hands-on application of the tools, enhances the learning transfer, and engages learners
• Develop first-hand experience with the appropriate subject matter (systems or products)
• Conduct technical and editorial reviews of training content
• Utilize project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations
• Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities

PREFERRED QUALIFICATIONS

· Demonstrated ability to anticipate and manage change in a highly dynamic environment
· Demonstrated ability to work with Director level stakeholders
· 3 years of experience in a physical retail operations environment
· Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers.
· Acute attention to detail in a deadline-driven environment
· Proven experience designing and delivering customer-facing content under tight deadlines
· Can conceptualize technical/functional content into something creative and effective.
· Adaptable - ability to adjust quickly to changing priorities and thrive in a complex, ambiguous environment
· Demonstrated problem-solving skills, attention to detail, and focus on quality
· Ability to take initiative, be proactive without waiting for direction
· Project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

· BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development
· At least 4 years’ experience in an instructional design role.
· Experience developing courseware to current Industry and adult learning standards, performance support aids, online tutorials and/or other training materials, including gaming modules
· Experience with eLearning tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, Flash and Software technology like HTML, JavaScript for learning portal design
· Experience working with Learning Management Systems like Moodle, Cornerstone (Amazon’s current system)
· Multi-media development skills in audio, video, and/or animation
· Proficiency with the Microsoft Office Suite (Word, PowerPoint and Excel)