Investigation Analyst FBA

Job description

DESCRIPTION

With Fulfillment by Amazon, Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant's customer. In addition, Amazon takes full responsibility for servicing the merchant's customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
- Handling high value reimbursement requests related to damages and losses occurred during FBA processes;
- Performing quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
- Close cooperation with Seller Support leadership targeted on improving overall quality of decision-making and services provided by Amazon;
- Enforcing internal and external adherence to established policies;
- Working on continuous program improvements and identifying the opportunities for process enhancements;
- Analysis of data sets, gathering the inputs and structuring the outputs into the reports;
- Support for all ongoing programs and initiatives within FBA team.
Base pay for this position starts from EUR 1500 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Desired profile

BASIC QUALIFICATIONS

- Bachelor's Degree in a related field;
- Good analytical, verbal and written communication skills;
- Fluent English and at least another European language is required (preferred French, Italian, Spanish);
- Good Microsoft Office/PC skills, including good working knowledge of Excel; SQL basic / intermediate
- Strong business judgement;
- Demonstrated problem solving and analytical capability;
- Experience communicating with technical and non-technical stakeholders across multiple business units;
- Good team player and the ability to work with a wide cross-section of people in various locations;
- Impeccable attention to detail;
- Independent and flexible;
- Strong customer focus.