Jira and Confluence Expert

Job description

DESCRIPTION

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create?

Work hard. Have fun. Make history.

The Role:

We run a very large Jira/Confluence platform and are looking for a skilled administrator to join our team who would own performance, scalability and operational excellence on our platform. This includes designing the right Issue Type, Workflow, Issue Security, Screen, Field, Notification and Permissions Schemes for projects used by numerous teams. You will work directly with our customers to make sure that changes and feature requests are balanced with performance and stability SLAs.

It is a challenge to work with thousands of customers who rely on these platforms and is also a great opportunity for engineers who are looking to push themselves and prove that they can achieve great things.

These systems are heavily used by both internal and external customers alike and have aggressive SLAs, which means architecting a scalable, fault-tolerant system is essential.

You will engage with experienced, cross-disciplinary staff to conceive and design innovative solutions. You must be responsive, flexible and able to succeed within an open collaborative environment. You will take part in designing solutions to hard problems across a global infrastructure platform. You will work closely with multiple DevOps teams to drive the SDLC from concept to launch and ensuring the highest level of quality for your deliverables.

Traits and Duties

Atlassian administrators are expected to have a strong sense of ownership, be extremely reliable and have an excellent level of systems and technical knowledge backed up by hands on experience.

Key Traits
· You solve problems at their root, stepping back to understand the broader context.
· You manage multiple priorities and get the right things done at the right times in spite of the fact that the workload is larger than you are.
· You communicate clearly both verbally and in writing with your team and with other groups. You are able to translate detailed technical problems into communicable messages.

Responsibilities:
· Driving your own projects, from design through planning to execution. Also work with teams across Amazon on cross-team initiatives.
· Planning and coordinating feature improvements and upgrades around services.
· Improving the user experience around services.
· Analyzing and improving availability, efficiency, capacity, scalability, security and performance of our services.
· Representing Systems Operations while working with internal teams and external partners.
· Troubleshooting and resolving problems with production systems as part of our on-call rotation.
· Developing and maintaining operations tools.

PREFERRED QUALIFICATIONS

· Master's degree
· Excellent customer service, communication, documentation, work prioritization and analytical skills.
· Carving out requirements around ambiguous projects.
· Ability and willingness to go above and beyond one’s comfort zone when it comes to learning about other infrastructure services to help integrate and improve them.
· Tuning applications for performance.
· Energy and passion to invent and create new solutions, challenge the status quo and drive positive change.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s degree in Computer Engineering or equivalent
· 3+ years of experience as a Systems Engineer.
· Functional scripting/programming experience with Perl/Python/Ruby, Bash.
· Experience in supporting applications with a focus on customer experience.