Technical Support Analyst

Job description

·  Location
Northampton, Northamptonshire
·  Salary
£ 24000 - £ 30000 / Year
·  Category
IT - Helpdesk, Technical Support
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-012019-47880

Role Requirements / Responsibilities:

·  Working as part of a team to provide support of a technical nature to requests, incidents and problems

·  Act as an escalation point of queries

·  Provide support to the customer analyst enabling quick/effective responses through support/guidance/escalation or training

·  Support with timely delivery of areas and in line with agreements and guidelines

·  Handling escalated queries including: reviewing of codes, software updates, SSL certs, sever configuring, writing advanced SQL scripts & amending DB

·  Installation of software's

·  Assisting with disaster recovery services

·  Managing and monitoring tickets in line with SLA

·  Recognising repetitive issues and trends

The ideal candidate:

·  Strong experience within SQL and Coding (querying/writing scripts etc)

·  Experience of working on a technical service desk (2 years minimum)

·  Exceptional customer service skills

·  Desire to build and maintain professional working relationships with your customers

·  Experience of application support

·  Experience of programming/de-bugging

·  Proven diagnosis and investigation experience within software/IT support function

Working hours :(Monday - Friday) 6am - 2pm / 8am-4pm / 10am-6pm these could be *home working or office based.

However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home.

*Once full training has been provided you would be able to work from home 4 days a week, with going into the office 1 day a week. (This would be after the training period of 6 months).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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