Systems Engineer

Job description

  Location
Manchester, Greater Manchester
·  Salary
£25.00/Hour
·  Category
IT - Network Engineer
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
JN-072019-80040

The post holder fulfils a broad and varied specialist role for the installation, configuration, day-to-day maintenance and support of Local Area Networks (LANs), Wide Area Network (WAN) and other related data network and telecommunications equipment, including: Routers, Switches, Virtual Private Networks (VPNs) and Firewalls.

·  The role also incorporates relevant telephony (Voice) components, including: Servers, PBX, Mobile (Smartphones), VoIP and associated peripheral devices. The post holder will perform complex voice and data network trouble-shooting tasks and be responsible for all aspects of network communications equipment, services and associated Operating System (IOS) levels.

·  The Network & Telecoms Connectivity / Systems Engineer will work as part of a dynamic team delivering an effective service, ensuring operational needs are met to approved standards and defined performance criteria within Service Level Agreements, delivering a customer focussed and professional support service.

Main Tasks

·  Installation, configuration and maintenance of voice and data networks including configuration, upgrades, troubleshooting, backup, recovery, security, tuning, managing user access and providing advice and guidance to users.

·  Provide configuration, support and maintenance of firewalls / routers / switches / voice components, including upgrades, configurations, troubleshooting, backup, recovery, security, tuning, managing access and providing advice and guidance to customers and 3 rd parties as appropriate.

·  Diagnose complex LAN / WAN faults, including Server / PC fault-finding where appropriate.

·  Work with suppliers, enabling and supervising 3rd party and external suppliers as appropriate.

·  Liaising with customers and 3rd party suppliers in the evaluation, specification and purchase of voice and data networking hardware / software and ensuring that appropriate inventory records are created and maintained.

·  Test all new router / switch / firewall / voice component software revisions in a Test environment before applying these to live environments.

·  Visit customers on site, GM wide, to carry out installations & support requirements.

·  Advise relevant staff on complex voice and data network faults.

·  Ensure all IT voice and data network changes are documented and inventory of all relevant equipment is maintained, working closely with Monitoring / Admin team members.

·  Escalate incidents and problems to the Infrastructure Manager as required.

·  Update the Service Desk database in a timely manner.

·  Work with Monitoring / Admin team members in maintaining system logs and report on service failures / faults / downtime.

·  Ensure all relevant IT Policies are adhered to.

·  Take responsibility for projects as designated by the Infrastructure Manager.

·  Maintain knowledge of technological changes and new approaches within the IT industry.

·  Build and maintain up to date knowledge of Health and IT policies in the Private Sector in relation to IT requirements and trends.

·  Required to make day to day decisions to safeguard the integrity of network and telecommunications systems and the service.

·  Exercise good judgement in all things concerned with the voice and data network services, their security and availability.

·  Use own initiative and work within agreed parameters to exercise judgement in taking decisions regarding workload and problem resolution without referral back to the Infrastructure Manager.

·  Required to exercise good time management skills to efficiently resolve incidents and problems.

·  Participate in an on call rota as required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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