Rent & Arrears Officer
Royal Kingston upon Thames (London) Marketing
Job description
· Location
Kingston Upon Thames, Surrey
· Salary
£18.50/Hour
· Category
Accountancy & Finance - Public Sector Accountancy & Finance
· Job type
Contractor
· Industry
Public Sector
· External Reference
JN-102019-101003
RENT & ARREARS OFFICER
KINGSTON UPON THAMES
MONDAY- FRIDAY 9AM- 5PM
3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)
£18.50 HOURLY RATE (PAYE)
IMMEDIATE START
ROLE PURPOSE:
To assist the Finance Team Leaders & Rent Arrears Income Recovery Lead officers with all aspects of debt recovery.
MAIN DUTIES:
· Deals with appropriate enquiries at first point of contact and hands off to other Finance Staff in accordance with agreed processes
· Carrying out a range of tasks associated with Housing rent collection including enforcement process
· Liaises with Customers and their Representatives, External and Internal Stakeholders to effectively resolve enquires and provide comprehensive advice and assistance in writing, and face to face.
· Provides a service by efficiently resolving telephone enquiries
· Assists with the maintenance of the Intranet and other self-service options for Finance enquiries Takes telephone payments in accordance with agreed procedures
THE IDEAL CANDIDATE WILL HAVE:
· Knowledge of welfare benefits Knowledge of the proposed welfare reforms and Universal Credit
· Demonstrate an understanding of debt collection and recovery
· Experience of working in a customer- focused environment and achieving successful outcomes in the delivery of services that meet customer needs.
· Demonstrate knowledge of Financial Exclusion and the impact it has on residents.
· Experience of working with multiple agencies to deliver services for customers.
*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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