Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Rent & Arrears Officer

  • Royal Kingston upon Thames (London)
  • Marketing

Job description



·  Location
Kingston Upon Thames, Surrey
·  Salary
£18.50/Hour
·  Category
Accountancy & Finance - Public Sector Accountancy & Finance
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-102019-101003

RENT & ARREARS OFFICER

KINGSTON UPON THAMES

MONDAY- FRIDAY 9AM- 5PM

3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)

£18.50 HOURLY RATE (PAYE)

IMMEDIATE START

ROLE PURPOSE:

To assist the Finance Team Leaders & Rent Arrears Income Recovery Lead officers with all aspects of debt recovery.

MAIN DUTIES:

·  Deals with appropriate enquiries at first point of contact and hands off to other Finance Staff in accordance with agreed processes

·  Carrying out a range of tasks associated with Housing rent collection including enforcement process

·  Liaises with Customers and their Representatives, External and Internal Stakeholders to effectively resolve enquires and provide comprehensive advice and assistance in writing, and face to face.

·  Provides a service by efficiently resolving telephone enquiries

·  Assists with the maintenance of the Intranet and other self-service options for Finance enquiries Takes telephone payments in accordance with agreed procedures

THE IDEAL CANDIDATE WILL HAVE:

·  Knowledge of welfare benefits Knowledge of the proposed welfare reforms and Universal Credit

·  Demonstrate an understanding of debt collection and recovery

·  Experience of working in a customer- focused environment and achieving successful outcomes in the delivery of services that meet customer needs.

·  Demonstrate knowledge of Financial Exclusion and the impact it has on residents.

·  Experience of working with multiple agencies to deliver services for customers.

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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