Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Records Administrator Customer Service Operational efficiency Continuous improvement Planning and organisation Administration

  • Sheffield (South Yorkshire)
  • Infra / Networks / Telecom

Job description

·  Location
Sheffield, South Yorkshire
·  Salary
·  Category
Industrial & Manufacturing and Production - Printing
·  Job type
·  Industry
Industrial and Manufacturing
·  External Reference

Job Purpose

Report to the Records Manager and carry out all related records management duties in line with operational procedures.


Customer Service

·  To demonstrate pride and professionalism in all aspects of customer service

·  Develop excellent working relations with clients, demonstrating strong communication skills

·  Consistently exceed client expectations by providing outstanding customer service

·  To relate accurate information to users on the progression of their work

·  To seek feedback on client satisfaction

·  Build relationship with clients and manage their perceptions and expectations

·  Provide expertise in service to users

·  Liaise with internal and external clients providing information on all aspects of records stored for CMS

Operational efficiency

·  To effectively supervise all the Records Management processes through the area of which they are responsible for - collation and data entry of files and documents ready for indexing, making up of box contents and preparation of content listing

·  Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to ordering files from off-site storage via Records Management system

·  Demonstrate the ability to supervise workflow through the prioritisation of incoming work and ensuring deadlines are met

·  Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary

·  Provide service in a timely fashion and kept in line with current SLAs

·  Organise returns to off-site storage provider via Records Management system

·  Creation of inventories for deeds packets

·  Creation of new files via Records Management system

·  Management of onsite files and deeds

·  Maintain central filing areas and process relevant files for closure and offsite storage on a monthly basis

·  Undertake project work on behalf of the Real Estate team and other teams as and when required

·  Demonstrate a thorough working knowledge of all systems

·  Any reasonable ad hoc duties as required by senior management

Continuous improvement

·  To comply with the Client Account Procedures Manual (CAPM), SLAs and H&S regulations, updating as necessary

·  Implement all action points arising from customer feed back and team meetings ensuring continuous improvement to customer standards

·  Drive Best Practice standards within the Records Management service

·  Demonstrate subject matter expertise in the service to key CMS clients, customers and staff alike

Planning and organisation

·  Must be able to work on own initiative and be well organised, working in a methodical and structured way. Ensuring all aspects of the job is covered each day.

·  Awareness of impending holidays and impact on service

·  To maintain a tidy work area and implement a clean as you go policy

·  Liaise with Service Delivery Manager to ensure maximum use of all resources


·  Demonstrate a working knowledge of the recording information, completing client request forms, the variable recharge process and updating of manuals

·  To comply with the Client Account Procedures Manual and Service Level Agreement

·  Provide timely, accurate and relevant management information

·  To maintain and manage stock control records and ordering

Health & Safety

·  Implement and monitor Health and Safety action points arising from risk assessments and audits

·  To be aware of and maintain safe working practices related to H&S and COSSH regulations 1988 and Manual Handling policies

·  Ensure awareness of CMS-CMNO, e.g. Fire Marshalls, evacuation, risk assessments

Personal Standards

·  Consistently live the Xerox corporate values and encourage the team to do so

·  To be outwardly professional toward all clients

·  Always to treat colleagues with courtesy and respect

·  Adhere to the required dress code

·  To be punctual in attendance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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