Receptionist

Job description

·  Location
Windermere, Cumbria
·  Salary
£17,500.00/Year
·  Category
Office and Secretarial - Receptionist
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012020-116917

On behalf of my prestigious client I am recruiting for a Receptionist to work in a luxury hotel in Windermere.

The Role…....To provide a courteous and friendly reception service to all hotel guests and conference delegates, with particular emphasis on greeting guests, checking guests into the hotel, guest departures and guest checkouts.

Reporting To…..Reception Shift Leader, Reception Manager

Main Duties And Responsibilities

* To be present and visible at the reception desk in order to attend to guests at all times during the shift, except whilst on authorised breaks.

* To ensure high personal grooming standards, ensuring that appearance and uniform comply at all times with the company Dress and Appearance Policy.

* To ensure that all guests needs and enquiries are dealt with in a courteous and friendly manner as required by the Hotel standards policy.

* To answer telephone calls promptly ensuring that standard hotel responses are given on answering, that customers are correctly transferred to their required extensions, and that all messages are taken and passed on swiftly to the appropriate room or office.

* To be responsible for all monies held by and brought to reception, and to efficiently complete all paperwork relating to these monies. To ensure that all deposits and withdrawals from the safe are diligently recorded.

* To be aware of all hotel services provided for guests. To keep up to date with all promotions and special offers rates appertaining to the hotel facilities and bookings.

* To ensure that both the front and back areas of reception are kept clean and tidy at all times.

* To be fully conversant with all appropriate safety and emergency procedures in the hotel. To bring any faults or omissions in the hotel's emergency systems or procedures to the attention of any senior manager.

* To be dully diligent whilst in the workplace, to be vigilant at all times to ensure the safety and security of the guests, employees and company property.

* To be fully conversant with all products offered on the room service menu and to answer room service telephone calls in a professional and efficient manner.

* To be aware of the full service recovery policy of the hotel and to implement this policy in all circumstances when guest's expectations have not been met during their stay.

* To be proactive at all times in order to solve any potential problems before they occur by either taking direct action, or where necessary alerting the reception manager of a potential problem in sufficient time.

* To be aware of and adhere to all Hotel & Government rules and regulations

You will be an experienced Receptionist ideally having worked in a hospitality environment.

Hours of work are on a rota basis working the following shifts; 7.00am - 3.00pm, 2.30pm-10.30pm and some occasional mid shifts.

Fantastic staff benefits on offer including leisure club membership, Dinner, Bed & Breakfast stay for 2 on your Birthday and discounts on food and drink within all hotels within the hotel group.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy