Linkline Officer

Job description

·  Location
Isleworth, Greater London
·  Salary
£14.57/Hour
·  Category
Public Sector - Housing
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-092019-91437

LINKLINE OFFICER

ISLEWORTH

MONDAY- FRIDAY

SHIFT WORK (7AM- 7PM OR 7PM- 7AM)

6 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)

£14.57 HOURLY RATE

IMMEDIATE START

PURPOSE OF ROLE:

To provide the Community Alarm, Telecare and emergency service to vulnerable Sheltered Housing tenants and Borough Residents and also answering the emergency out of hours phone line.

MAIN DUTIES:

·  To staff the call answering system, respond to calls in an appropriate manner to meet the caller's needs and record the nature of each call

·  To respond to emergencies as necessary, helping distressed clients and summoning assistance where required.

·  To maintain and amend records of clients, including details of GP, next of kin, and update information on call answering system and manual files.

·  To visit clients in response to emergencies, or as directed to monitor their general well-being

·  To liaise with clients' NOK, GPs, social workers, other staff and outside agencies as necessary

·  Make routine calls to clients to check on their well-being as required

·  Monitor and record weekly fire alarm tests of the Sheltered Schemes.

·  Report all systems and equipment faults to the appropriate contractor or Department.

THE IDEAL CANDIDATE WILL HAVE:

·  Experience of working with older people in a related field for instance Housing, Social Services, personal care

·  Knowledge of statutory and voluntary services for vulnerable older people.

·  A good understanding of IT systems and ability to use these within the role, including Call Handling systems

·  Understands the confidentiality of the role and the needs of vulnerable older people

·  A commitment to the highest standards of customer service.

·  At all times respects confidentiality and the dignity of others

Must possess a current valid full driving licence

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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