Link-line Officer

Job description

·  Location
Isleworth, Greater London
·  Salary
£ 14.57 - £ 18.54 / Hour
·  Category
Public Sector - Public Sector
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
JN-102019-100958

Job Title: Linkline Officer (Weekends)

Pay rate: £14.57 - £18.54 per hour depending on Experience

Location: Isleworth, TW7 5BP

Duration: 6 Months

Hours/Shifts: 1st weekend working 7am to 7pm 2nd weekend 7pm to 7am (ROTATION)

PURPOSE OF ROLE:
To provide the Community Alarm, Telecare and emergency service to vulnerable Sheltered Housing tenants and Borough Residents and also answering the emergency out of hours phone line.
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KEY ACCOUNTABILITIES
Corporate
* To work effectively as part of the Council's services for older people. To work with other Council departments, Sheltered Housing tenants and staff.
* To provide the highest standard of customer service, to promote dignity and independence for older people in the Borough.
* To provide a caring community alarm service, with 24 hour operation.
* To promote the expansion of Linkline to other service delivery areas.
* To provide an out of hours telephone service for London Borough of Hounslow.
Functional
* To staff the call answering system, respond to calls in an appropriate manner to meet the caller's needs and record the nature of each call and the action taken.
* To respond to emergencies as necessary, helping distressed clients and summoning assistance where required.
* To maintain and amend records of clients, including details of GP, next of kin, and update information on call answering system and manual files.
* To visit clients in response to emergencies, or as directed to monitor their general well-being.
* To carry out general administration to ensure the smooth running of the Linkline service.
* To liaise with clients' NOK, GPs, social workers, other staff and outside agencies as necessary.
* Make routine calls to clients to check on their well-being as required.
* Diagnose and replace faulty dispersed alarms, following Health & Safety guidelines, assist clients in use of alarm system and complete paperwork.
* To be responsible for the use and safe keeping of keys.
* To be responsible for the care and security of buildings in Linkline's control, including conducting emergency rounds in the event of an emergency.
* Complete all paperwork and follow all procedures as set out in the relevant procedure manual / online procedures.
* Contact all community clients to request regular tests of alarm equipment, and to check their details are up to date.
* Provide an out of hours service for homeless people, assessing to determine eligibility and priority, securing emergency accommodation.
* Monitor Sheltered Scheme Managers logging on / off duty and ensure all daily rounds are completed. Pass emergency calls onto SSMs during working hours.
* Monitor and record weekly fire alarm tests of the Sheltered Schemes.
* Report repairs for Sheltered Housing dwellings and communal areas in the absence of the Sheltered Scheme Manager.
* Report all systems and equipment faults to the appropriate contractor or Department.
* Take security calls for lone working staff such as Concierge and Neighbourhood Wardens and messages for QCL care staff as required.
* Take calls from people requiring Neighbourhood Warden services, and pass details onto the relevant team.
* Take calls on the EDT emergency out of hours phone and pass on appropriately.
* Participate in meetings and training courses as required.

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