Junior Desktop Engineer

Job description

·  Location
London, Greater London
·  Salary
£ 11.28 - £ 12.3 / Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
JN-052020-130300

This role is for a junior desktop engineer as part of 3-man onsite support team supporting 200-300 users at the NSI Head Office in Drummond Gate. Most of the calls are via walkup so good interpersonal skills are required. The account is planning to set up a Tech Bar, so the initial role will be to triage calls at a 1 st Line level. Preferably someone with service desk background who is looking to move in to a customer facing 2 nd line role. The key to this role is interpersonal skills as this is the customers flagship site.

Responsibilities

·  Perform Break fix on all desktop equipment

·  To perform IMAC activities

·  To diagnose problems accurately using all the available resources and technical knowledge

·  To provide timely, quality solution keeping the customer updated and escalating if required

·  Refer to relevant procedures to perform role

·  Ensure administration is satisfactory and up to date

·  To carry out other tasks as requested by Team Leader

·  Carry out any 'ad hoc' assignments as and when required.

·  To be compliant with health and safety company policy and legislation.

Knowledge, Skills, Experience

Knowledge / Skills

·  Customer liaison skills

·  Decision making.

·  Windows OS literate

·  Experience with Active Directory

·  Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

·  Experience with Network builds

·  Experience with network printer installs and configuration

·  Experience with Microsoft applications in particular Office Suite, Visio/Project

·  Experience with VPN and remote work on machines

·  Good troubleshooting skills

Experience

·  IT engineering experience - 1 years +

·  A basic understanding of analytical troubleshooting

·  A basic understanding of networks and windows Operating systems

·  Must be able to diagnose and repair desktops and laptops

Behaviours

·  Team player

·  Co-operative/flexible

·  Can work under pressure

·  Good Communication skills

·  Customer Care Skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy