Italian Speaking Tech Support
East Grinstead (West Sussex)
Job description
· Location
East Grinstead, West Sussex
· Salary
£ 14 - £ 15 / Hour
· Category
Science - Biomedical Engineering
· Job type
Contractor
· Industry
IT and Telecoms
· External Reference
JN-112019-104475
Italian Speaking Technical Support
£14-15ph
Temporary 3-4 Months
Monday-Friday 8:30-16:30
Italian speaking Advisor to take calls from customers in Italy. Working for a manufacturing company based in East Grinstead. Friendly team with parking and a canteen.
Responsibilities:
· Provide technical advice to customers, selling sites, channel partners, account managers and other technical support teams globally.
· Manage technical customer complaints
· Prepare customer facing reports detailing the outcome of technical complaint investigations within agreed timescales.
· Provide technical and service support for our instrumentation ranges in collaboration with the instrument services team, field application specialists and service providers.
· Log all technical enquiries using the Sales Activity module in SAP.
· Provide technical advice to customers following Field Safety Notifications.
Minimum Qualifications:
· English and Italian: fluent, professional standard for provision of telephone support.
· Strong customer service focus.
· The ability to solve problems and offer effective solutions.
· Must possess good organizational skills.
· Must be able to work collaboratively within a team environment.
Apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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