IT Support Analyst

Job description

·  Location
Chester, Cheshire
·  Salary
£ 20000 - £ 25000 / Year
·  Category
IT - Helpdesk, Technical Support
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-022020-118723

IT Support Analyst to join our team based on the outskirts of Chester.

The role is full time, permanent with salary dependent upon experience of between £21,000 - £25,000 per annum.

Company also offer superb benefits package too including 25 days holiday, flexi time, superb in house benefits, pension and many more.

As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes.

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key responsibilities of our IT Support Analyst:

·  Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.

·  Network & software administration / supporting upgrades

·  Provide flexible end-user support when required, including out of hours coverage as the business requires

·  Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.

Required

·  Windows Server Clusters

·  Active Directory

·  DNS / DHCP

·  Virtualization

·  Telephony Systems

·  Backup & Recovery

·  Virus Protection

Beneficial

·  Server 2016

·  Office 365

·  Azure

·  ITIL

·  Firewall Administration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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