IT Support

Job description

·  Location
Gloucester, Gloucestershire
·  Salary
£ 24000 - £ 28000 / Year
·  Category
IT - Business/Systems Analysis
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-022020-117841

IT Analyst

Monday - Friday

£24,000- £28,000 DOE

Our Client, based in Gloucester is seeking an IT Anaylst on a full time, permanent basis.

The role with entail

·  day to day IT function meets the needs of the business by providing support in line with

·  agreed service levels and providing recommendations for on-going / continual improvement.

·  As a technical support/ helpdesk professional you will be on the front-line supporting customers and employees. These customers/ employees will be experiencing technical issues which you will be required to identify and advise on a solution.

·  You will be required to categorise, research and resolve technical problems and concerns for all customers and employees.

·  answer enquiries in person this may be via telephone, email or voice mail concerning the use of computer hardware/ software which may include; printing, word processing, electronic email and operating systems.

M inimum Required

·  (Desirable) 2 years' experience of working in an IT environment.

·  Microsoft Active Directory - Supporting and administration

·  Microsoft Exchange/O365 - Troubleshooting Outlook client, network issues, profile issues, PST & OST files familiarity

·  Backup Technologies (Veam being used)

·  Knowledge in Richmond Software or similar ticketing system

·  Must have background in IT. This must have included support responsibility.

·  Demonstrable experience of working in an IT Support environment

Must have a working knowledge in some or all areas of management of:

·  VPN - Troubleshooting log errors, setting up via two-factor authentication (RSA, Certificates, Tokens, etc).

·  Troubleshooting software Firewalls - Recognising Firewall and Intrusion Protection errors, application specific support including McAfee, and port knowledge

·  CCTV Platforms

·  PowerShell scripting

·  Microsoft SQL Databases

·  Microsoft Hyper-V

·  Microsoft SharePoint

·  Procedure documentation.

·  Setting up users' IT equipment such as Laptops/Workstation and Mobile devices.

·  Citrix - Familiarity with Citrix farms, virtual desktops, applications published on Citrix, Citrix errors and application errors

·  Microsoft Desktop platforms Windows 7/10 and Microsoft Office Applications (2010,2016/O365)

·  Infrastructure: HP/Dell Servers, WAN/LAN Networking, Crystal Reports, Intranet/Extranet, Cisco switches, TCP/IP

Useful Exposure to Applications: Legacy systems support, all application interfaces, TimeGate and

Microsoft Navision/Dynamics

If this role is for you - please click APPLY NOW or contact Adecco 01242 579890 and ask for Ellie

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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