IT Applications Systems Support Analyst, Dublin city

Job description

·  Location
Dublin, Dublin
·  Salary
€ 30000 - € 39000 / Year
·  Category
IT - System Administrator
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-112019-102860

We have a great opportunity to join a successful growing team in Dublin central working in a great environment for an experienced IT Helpdesk / Business Applications Systems Support Analyst for internal and external users. The role will focus on providing level 1 / 2 support to all users.

Salary 30-39k plus benefits!

This is a great opportunity for someone who would like to work in a team and who is strong individual contributor!

Purpose of the role:
The ideal candidate will have excellent troubleshooting and problem solving skills and experience in both hardware and software support.

Responsibilities:

*Monitor and maintain;
*Desktop support;
*Users management across different systems and applications including Microsoft Products, Dynamics CRM, SharePoint , Excel, Word, Outlook etc ;
*Contribute to monthly reports on IT service statistics;
* Taking charge of incidents from triage to closure;
* Ensure compliance with company policies and procedures.

Skills required:

*Customer focused with similar experience providing 1st and 2nd level support
*Experience with Windows operating system, Experienced in Backup and Recovery, and systems' patching and upgrades;
*A high level of computer literacy particularly with Microsoft Products, Dynamics CRM, SharePoint , Excel, Word, Outlook etc
*3rd level IT related Degree or an equivalent.

If this is of interest please get in touch via email Natalia.Merritt at adecco.ie.

Please note, we do not provide a visa sponsorship.

Adecco is acting as an Employment Agency.