Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Information Officer

  • Royal Kingston upon Thames (London)
  • Sales

Job description



·  Location
Kingston Upon Thames, Surrey
·  Salary
£12.76/Hour
·  Category
Public Sector - Public Sector
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
JN-102019-100662

JOB TITLE: INFORMATION OFFICER

PAY RATE: £12.76

LOCATION: KT1 2DW

DURATION: 6 MONTHS WITH POSSIBLE EXTENSION

Role Purpose
including key outputs

An information officer will respond to enquires from the general public, by providing accurate information, mediated access to services and support in a sensitive and courteous manner, to the quality standards identified for the Contact Centre.

Representative Accountabilities
Typical accountabilities in roles at this level in this job family

Analysis, Reporting & Documentation
* Provide and manipulate data for statistical purposes and run and present standard reports.
* Prepare and despatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.

Customer Service & Support
* Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.
* Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.

Planning & Organising
* Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation.
* Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of non-standard work.

Finance/Resource Management
* Follow established ordering procedures to ensure adequate resources are available.

Work with others
* Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues.
* Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.

People Management
* Guide junior staff in duties to facilitate their development and ensure routines observed.

Duties for all
Values: To uphold the values and behaviours of the organisation.
Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.
Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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