Income Officer

Job description

·  Location
London, Greater London
·  Salary
£17.30/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-112019-101562

Income Officer

Our client, an organisation that provides high-quality and affordable homes to rent and buy are currently recruiting for an Income Officer to provide a high quality and prompt housing management service to customers.

·  Location: Poplar, London

·  Pay: £17.30 per hour

·  Type: Temporary

·  Hours: 37 hours p/week

·  Duration: 10 Weeks

·  Start Date: ASAP

Responsibilities:

·  Maximise rental income for the Association but ensuring the key principles of customer care are adhered to and the needs of vulnerable tenants are met.

·  Work with tenants from sign up to prevent debt from occurring.

·  Negotiate realistic repayment agreements taking into account financial circumstance.

·  Give advice on rent payment options.

·  Understand and make referrals to the welfare benefits team.

·  Work effectively with external partners.

·  Assist tenants with support needs to access services to enable tenancy sustainment.

·  Liaise effectively with local authority housing benefit and homelessness services.

·  To provide practical assistance by helping residents where necessary to complete welfare benefit applications, deal with correspondence and apply for backdated welfare benefits.

·  Manage a complex caseload and instigate legal action as necessary for the recovery of debt

·  Attend the County Court to present cases where possession is required to minimise income loss to the Association.

·  Be an advocate for residents to ensure they can access all key services both internally and externally.

·  Sign up new tenants explaining policies and services, tenant's legal and welfare rights and tenancy obligations.

·  Good understanding of the welfare reform changes and the impact.

·  Recovery of rent arrears from tenants affected by bedroom tax and other benefit changes.

QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE:

·  Numerate and literate to a minimum GCSE or equivalent standard

·  Computer literate with knowledge of Word and Excel packages

·  Understanding of customer care and quality issues

·  Knowledge of relevant housing legislation

·  Experience in helping customer with queries.

·  Access to a car that can be used for business purposes and have a full UK driving license

·  Excellent organisational skills and ability to prioritise own workloads.

·  Ability to build strong relationships with both internal and external partners to maximise the impact of the service provided

·  Ability to work outside of normal working hours on occasion to attend meetings.

·  A positive 'can do' attitude

Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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