Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Inbound Customer Service (F/T)

  • Cheshire West and Chester, United Kingdom

Job description



·  Location
Crewe, Cheshire
·  Salary
£9.10/Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
JN-112019-107177

The Details

Full time position for 37 hours per week.

You must be flexible for working hours between 0700-1900during core hours support

Rate of pay is £9.10p/hr

33 days Annual Leave - after 12-week service

Access to Adecco Lifestyle benefits

Reward and Recognition Programme

Temporaryassignment

The Job- 1 st Line Service Desk Agent

We are looking forcandidatesto support Government and Commercial customers.Focus is to delightthecustomers by offering afirst-class service and to achieve thisour clientrecognisesthe need to offer first class training and developmentto all candidates.

Your duties will include:

·  Being the first port of call for major UK companies and services, such as Ministry of Justice, Metropolitan Police Service and Government Insolvency Service

·  Troubleshooting issues on the phone with end users and providing fixes or referring to 3rdline support teams

·  Providing advice and guidance to callers whereanissue is not relevant to IT support

·  Delivering a high level of customer support to all users at all levels of seniority

·  Raise tickets to relevant support teams for progression of end user faults and issues.

Security Clearance

All applicants will be required to pass asecurity check to take up an assignmentwith our client. The levels of security clearance vary depending onthe client you are supporting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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