German Technical Support Advisor

Job description

·  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£ 18250 - £ 19250 / Year
·  Category
IT - Helpdesk, Technical Support
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-012020-117212

Are you looking for a new role that will give you the perfect work/life balance that you've been longing for?

My client based in long Benton are currently looking for a Technical Support Advisor [German speaking] to join our all-star team of dynamic, passionate and innovative team.

they are now looking for an Inbound Customer Support Advisor to join their team on a permanent basis. They provide a range of sales, customer care and technical support services for a number of highly respected consumer brands. They are looking for individuals who are passionate about customer service and to join their Newcastle team. This is an excellent opportunity if you have previous customer service experience, and you are looking for a permanent role. the company has some amazing benefits for the right candidate.

Benefits

·  Contributory pension scheme

·  25 days annual leave, & Bank holiday off, Plus the option to purchase up to 3 days extra for the following year

·  Free day off on your birthday

·  Dental, optical and alternative health care cash back scheme

·  Subsidised gym

·  Public transport season ticket loan scheme

·  Childcare vouchers

·  Computershare scheme

·  Cycle to Work scheme

·  Friday afternoon club

·  Catered tasty Tuesday lunch, once a month

·  Free fruit!

Salary Range: Base £18,250 to £19,500 [upon completion of probationary period]

General Job Duties/Responsibilities:

The role will involve supporting our customers with technical problems and helping identify the best solution, product or service to match their needs. To provide an exceptional service delivery experience through call ownership, business focussed solutions and technical expertise that delivers Customer Delight at every contact.

Key areas of responsibility

·  To take ownership & accountability for offering solutions that benefit our customers

·  To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.

·  To ensure excellent customer service standards are delivered at all times.

·  Demonstrating empathy by consistently seeing the customers point of view

·  Supporting & embracing change with a positive 'can do' approach

·  To take on board all relevant training and demonstrate a comprehensive understanding of their products and services

·  To recognise opportunities to 'add value' to a customer's relationship with us by recognising and maximising revenue opportunities

·  To proactively contribute to the success of the team by sharing knowledge and ideas.

·  To take ownership and always look for areas of improvement and self-development

·  To demonstrate and deliver exceptional problem solving and trouble shooting skills

·  To proactively seek feedback from coaches and managers to look at ways of improving the customer experience

·  To adapt your communication style to suit the customer.

Skills & Knowledge

·  Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload

·  A proven ability to adapt to a fast paced and continually changing enviroinment

·  Desire to work with a team and learn from other team members.

·  Knowledgeable of customer business needs

·  Motivated by team work and resolving tasks and issues

·  High ethics and standards

·  Good problem solving skills

·  Thinks through consequences of actions and can present clear rationale for decision making

·  Able to negotiate effectively and handle difficult and confrontational situations

·  Ability to work towards targets and deadlines

·  Able to perform a variety of administrative tasks

·  Flexible and Enthusiastic

·  Excellent communication skills both written and oral

·  Excellent customer service skills

Internal & External Relationships:

·  Reports directly to Team Manager, Customer Service

·  First contact point for external customers

·  Continuous interactions with internal and external customers

·  A team player who interacts with other employees at all levels and across all locations

·  Actively participates in group meetings and department activities

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy