EVENING & WEEKEND CALL CENTRE AGENTS REQUIRED!
Maidenhead (Windsor and Maidenhead) Health
Job description
· Location
Maidenhead, Berkshire
· Salary
£12.00/Hour
· Category
Sales & Retail - Call Centre Assistant
· Job type
Contractor
· Industry
Sales and Retail
· External Reference
JN-082019-85094
Our client, a pharmaceutical company, are looking for part time customer service agents to liaise with patients and manage incoming phone calls. Hours will be Mon-Fri 5pm-8pm and Saturday's from 9am-1pm.
Responsibilities:
- On-going patient liaison, targeted on outbound calls.
- Answer incoming calls and tracking appropriate action.
- Placing orders for feed, plastics and ancillaries as required.
- Agreeing delivery dates with patients.
- Updating patient records, both paper and systems as required
- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.
- Processing chemist orders.
- Assisting patients and carers with any queries.
- Creating and processing correspondence to patients, GP's and dietitians as required.
Experience:
- Excellent customer service skills.
- Knowledge of administration processes.
- Good telephone manner.
- Competent use of computers (lotus notes, word and excel).
- Attention to detail.
- Highly developed interpersonal and organisation skills.
- Speed and accuracy.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy