Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Service Support

  • Derby (Derby)
  • Studies / Statistics / Data

Job description



·  Location
Derby, Derbyshire
·  Salary
£18,200.00/Year
·  Category
Accountancy & Finance - AAT
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102019-98449

Customer Service Support officer required for great company in Alfreton

Temp- Perm paying £18200 PA

Overall Job Purpose:

Customer service and communications (processing orders from customer applications onto our management system and dealing with queries)

Key Responsibilities:

·  Order raising

·  Troubleshooting and problem solving with regard to deliveries

·  Initiate and follow up customer collections and returns processes (use of RMA)

·  Ensure the Customer database is up to date

·  Monitor back orders and try to improve their delivery dates

·  Monitor stock and liaise with warehouse re stock levels/transfers

·  Local administration including: Inventory, PO and SO accuracy

·  Previous customer service experience

Must have experience with order entry

·  Able to work under own initiative and on occasion under pressure whilst adhering to strict deadlines

·  Strong problem solving skills

·  Flexible approach with adapt to change attitude

·  Good communication skills, both written and verbal

·  Confident with IT tools like emails, Excel and WMS

·  Work independently and part of a small team

·  Capable to administer a busy workload, prioritise effectively and adhere to tight deadlines

Accurate when inputting data and have a high level of numeracy

Additional Information:

This role profile summarises the major responsibilities. It is not intended to exclude other activities, nor future changes from the post holders responsibilities

Equality Act 2010 in the event of a disability that affects the ability to complete the above, the Company will consider making reasonable adjustments that may include providing equipment, making alterations to the workplace or amending some of the duties detailed in this document.

If you are interested please get in touch with Lucy at Adecco- 0115 9485783

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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