Customer Service Administrator

Job description

·  Location
Runcorn, Cheshire
·  Salary
£10.40/Hour
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
JN-012020-116977

Customer Service Administrator -

Operating within the customer service team and assisting with all Customer Service activities and other tasks/ responsibilities as assigned from time to time.

·  Ensure all orders are accurately and promptly processed advising customers when orders have been received, actioned and notified of their estimated delivery dates.

·  Monitor and carry out daily checks on order status for customers, linking cross functionally with order management & Logistic team and Finance.

·  Analyze and resolve customer concerns using the established procedures.

·  Develop and maintain excellent relationships and support all internal and external contacts.

·  Communicate any issues and updates to the appropriate stakeholders.

The ideal candidate will have the following -

·  Organizational and time management skills

·  Ability to positively interact with other departments

·  Good computer skills (Proficient in Microsoft Outlook, word and excel)

·  Strong communication skills (written and verbal at all levels)

·  Ideally experience in a B2B Customer Service environment

·  Ideally knowledge of ERP systems (Preferably - SAP and/or Dataflo)

Working hours Monday to Friday 9am to 17.00pm Potenial flex on the hours. 37 per week.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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