Customer Fulfillment Agent

Job description

·  Location
Manchester, Greater Manchester
·  Salary
£ 18 - £ 19.5 / Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
JN-112019-105218

Job Description

The Customer Fulfillment Specialist will be responsible for working collaboratively and cohesively as part of a small team on processing orders from European customers, achieving on-time fulfilment of orders and providing the highest levels of customer service in order to generate repeat business and overall growth

Essential Responsibilities

·  Processing received sales orders achieving SLA's and performance metrics such as same day order acknowledgement

·  Monitoring progress of orders, from receipt of order to delivery, highlighting risks and driving problem solving where items are in delay

·  Working closely with logistics partners to support with generating export documentation and arranging deliveries to the customer

·  Performing regular and ad-hoc analytics (inventory, forecast, availability, supplier capacity)

·  Placing purchase orders on product suppliers where needed

·  Generating and sending customer invoices

·  Responding to customer enquiries and resolving concerns by providing appropriate solutions and following up to ensure the customer is satisfied

·  Monitoring overall customer satisfaction, gathering customer insights and providing feedback to sales and marketing teams.

·  For a pre-defined number of accounts, acting as the proactive sales support for those accounts to highlight products and capabilities and any special pricing or offers that are available

·  Maintaining accurate customer records and sales/fulfilment information and reports for senior managers, marketing and sales teams

Job requirements

We are looking for a dynamic professional who possess entrepreneurial spirit and knows how to serve the customer and work collaboratively within a team

·  Successful completion of a higher education certificate or equivalent experience

·  Strong experience of customer service and order fulfilment in a technical project organization

·  Proficient in utilizing software tools such as MS Office, SAP, SFDC and CRM systems to maximize efficiency and speed of response

·  Deep analytical skills and detailed data driven decision making approach

·  Self-motivated and driven professional, performs well under pressure, has strong organizational, prioritization and problem solving skills

·  Strong team worker with proven ability to work virtually with team members that are not co-located. Able to coach and train new team members.

·  Excellent interpersonal skills, able to drive results through cross-functional level

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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