Waiter / Waitress

Job description

DUTIES & RESPONSIBILITIES

• Provide quality service to guests by ensuring prompt and courteous service following procedures and which exceeds the minimum standards.

• Provide guest F & B services in a sequenced manner.

• Prepare mis-en-place for the following shift, set up for the subsequent shift.

• Approach and interact with guests with confidence and ease.

• Communicate effectively with customers, co-workers and supervisors.

• Interact with other employees and other departments.

• Maintain professional internal/external guest service. 

• Maintain a consistently high level of guest service.

• Extensive knowledge of all menus and upselling items at every instance.

• Adhere to all detailed cleaning and ensuring all work flows are functional at all times.

• Flexibility in monitoring multiple tables.

• Follow set up, service and breakdown of functions procedure.

• Co-ordinate with kitchen and bar.

• Be flexible and willing to work split shifts.

• Smile, create eye contact and use employee/guest names.

• Continuous learning in customer service, changing menu item, specials and prices.

• Participate in formal training activities.

• Adaptable to assist in the manning of other outlets as directed by the Captain / Head Waiter / Outlet In-Charge / F&B operation Manager.

• Perform miscellaneous job-related duties as assigned.  

 

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