Trainee - Junior Customer Experience Project Manager

Job description

Accor est un leader mondial de l’Hospitalité Augmentée, offrant des expériences uniques et inégalées dans 4 800 hôtels, resorts et résidences dans plus de 100 pays. Depuis plus de 50 ans, le Groupe propose un savoir-faire hospitalier à travers une collection incomparable d’enseignes, du luxe à l’économique en passant par le milieu de gamme. Plus que des nuits d’hôtel, Accor propose à ses clients de nouvelles manières de vivre, de travailler et de se divertir, qui associent restauration, vie nocturne, bien-être et co-working au sein de ses différentes marques. Afin de dynamiser les performances commerciales du Groupe, la gamme d’accélérateurs de business Accor permet par ailleurs d’accompagner la distribution et l’exploitation des établissements et de développer les expériences proposées
Within the Global Guest Services division, you will evolve within the "Customer Experience Strategy & Insights" department, you will be part of the strategy and ambitions of the Accor Group in terms of operational excellence, customer knowledge of services and products; all in a constantly changing environment due to its digital character.
The "Projects and Solutions" team works at the heart of Accor's customer feedback management strategy throughout the entire guest journey, using the available digital solutions, mainly Voice Of The Guest (VOG), an intuitive tool for managing the e-reputation of +4500 hotels of the Accor group.
You will work in an international environment and in contact with different countries and regions, your main missions will be:

• Project management:

- You will develop solid skills in terms of digital project management, (Expression of need, drafting of specifications, and respect of deadlines ...) until gaining an end-to-end project management autonomy.
- Creation of supports and presentations to explain and promote our projects, (F&B, SPA, M.I.C.E ...)
- Organization of meetings with different teams (External providers, Marketing, Regional Directors, Loyalty, IT..)
- Coordination of communication plans with the Communication and Change Management team.

• Ad-Hoc support and analysis:

- Update of hotel deployment monitoring reports (Invoices, Services Hotels ..)
- Monitoring KPIs of launched projects and pilots.
- Follow-up of requests from regional directors related to our digital Voice Of The Guest platform and information about our new projects.

90% of the e-mails and meetings are in English.

-Knowledge of hotel / tourism and digital sectors is a real asset for this position
-Good presentation and communication skills

Master / MBA / Bac + 4/5