Team Leader - Housekeeping

Job description

Key tasks

 Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
 Interact with guests and personnel of the hotel in an efficient and friendly manner.
 Provide effective support to the team to enable them to provide a range of effective and efficient services.
 Ensure that the team has been trained for all safety provisions.
 Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
 Conduct on-going training and coach all the employees and ensure to maintain records.
 Conduct briefing for Housekeeping attendants.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
 Ensures adherence to company and hotel policies by all departmental employees