Offers “Accor”

Expires soon Accor

Room Service Attendant

  • VIETNAM

Job description



Key tasks

Operation

• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested

• Greet and briefly converse with guests in room while delivering trolleys/meals

• Set up table and serve food from trolley in accordance to departmental standards and procedures

• Uncover and present food to ensure that all items are correctly received

• Answer enquiries with regards to room service and responds to requests for additional F&B services

• Up-sell and promote food and beverage offers at every available opportunity

• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms

• Break down trays and trolleys at stewarding area

• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition

• Ensure that work station is stocked with appropriate condiments at all times

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary

• Handle cash following established and proper Accounting procedures

• Assist other Food & Beverage outlets with their operations during peak times or when required

Make every future a success.
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