Room Controller

Job description

 

 

 

Room Controller

Hotel Overview:  

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square meter ballroom.

 

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

·  Ensure smooth check-in and check-out of all guests, through properly handling room assignment for VIP Guest, FIT and Group
·  Assign room based on preference, ACDC Profile and group requirements. Work closely with Sales team to determine the room preference.
· 
Highlight the VIP and suite paying booking and prioritize the room assignment, especially the Suite Night Upgrade.

· 
Review all group resume and ensure room blocked based on the request. Involve in the Group arrangement, greet the group upon their arrival and coordinate with the group leader/Organizer in regards to room assignment concerns.

· 
Be prepared to perform all Front Desk functions, especially during busy period.

· 
Prepared room for daily maintenance required for Engineering and Housekeeping team and ensures to track the room maintenance schedule

· 
Manage the floor closure during low occupancy

· 
Collaborate with Engineering and Housekeeping for any urgent room blocking required.

 

Qualifications:

·  Proficiency in English (verbal and written), second language an asset
·  Previous customer related experience preferred
·  PMS Opera experience is a must
·  Computer literate in Microsoft Window applications an asset
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Visa Requirements:  

Indonesia Nationality required

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!