Room Attendant 客房服务员
Sanya, CHINA Hotels - Restaurants
Job description
Job Description
· According to the standards set by the guest rooms, corridors, cabinets, linen room and cabinets for cleaning and maintenance
· 根据制定的标准对客房、走廊、橱柜、布草房和橱柜进行清洁和维护.
· Replenishes guest supplies
· 补充客用品
· Ensures guest services specified by superiors and guests requests are promptly and courteously met.
· 确保迅速而礼貌地完成主管和客人所作的要求。
· Reports damage or malfunction in hotel rooms to superior
· 向主管汇报客房的损坏和故障情况。
· Maintains equipment in proper state of cleanliness and repair
· 保持设备处于良好的清洁和维护状况。
· Maintains a section room report.
· 做好部门记录。
· Maintains a daily room checklist
· 做好每日的客房检查单的记录。
· Meets with superior and takes on daily assigned tasks.
· 配合主管并负责完成每日分配下来的工作。
· Reports and submits lost and found articles to superior immediately.
· 如拾到遗失物品应立即报告并上交主管。
· Report guest complaints to superior immediately
· 如有投诉应立即上报主管。
· Reports unusual behaviour/activities on floors to supervisor.
· 将楼层上的反常行为或活动上报主管。
· Records room status in allocated section accurately.
· 正确地上报所负责区域的房态。
· Complies with hotel’s health, safety and hygiene policy
· 按照酒店的健康、安全、和卫生制度执行。
· Adheres to personal grooming and hygiene standards.
· 正确地上报所负责区域的房态。
· Attends meetings and training sessions as required.
· 按要求参加会议和培训会议。
· Creates and maintains floral arrangements
· 更新和保持花草的布置。
· Carry out valet services when required including delivery of linen or processing laundry orders.
· 当需要传送布草或处理洗衣单时须执行传递服务。
Work Experience
· Effective communication skills in Chinese.
· 有效的中文沟通能力。
· Strong guest interaction and interpersonal skill.
· 优秀的对客服务和沟通技巧。
· Experience in the Floor Attendant position of Housekeeping for over half years will be preferred.
· 具有在客房部最少超过半年的楼层服务员职位工作。
Benefits
According to hotel policy
","datePosted":"2020-11-24T00:00:00.000Z